How does Productivity Wave differ from the typical MSR process?

Side-by-Side Process Comparison

Phase 1: Your Workforce does the Work

Throughout the month Individuals:

  • Perform their assigned work
  • May or May not keep personal logs or activity lists

Throughout the month:

  • Some teams produce Weekly Activity Reports
  • The Project manager or Team Leads may have recurring team meetings to discuss activities in process and team member assignments

Throughout the month individuals:

  • Perform their assigned work
  • Enter New Activities upon Initiation
  • Updated Activity status if required, and upon completion
  • Record Customer Outcome post delivery

At anytime throughout the month:

  • Interim reports can be run for any group or duration
  • The Productivity Wave Dashboard can be used as the focus of any team review meetings and account for all ongoing activities and deadlines
  • The project manager can check that status of in-process activities, upcoming due dates, staffing assignments
  • Individuals and activity leads can review their work load and ensure they meet deadlines

Phase 2a: The Reporting Process (Employees)

At the close of a month or reporting period :

  • Your Workforce is typically asked to provide a list of the activities they completed and performed for the prior month (3-10 days after month end)
  • Each individual uses their own process to produce their list (personal trackers, reviewing e-mail and file folders, using prior month’s report, etc.)
  • Multiple individuals may report the same activity, but phrase it differently
  • Inputs vary by an individual’s writing style and if they use the requested format or template to produce their input.
  • There is no way to determine if under-reporting or omissions occur.
  • There is typically limited information on actual delivery dates and tying performance to contract requirements.

At the close of a month or reporting period:

  • No additional action required, the information is already in the Productivity Wave system
  • MSR data is pulled directly from the system without requiring employees to spend hours creating their individual input
  • Your workforce continues to perform the work required by the customer

Phase 2b: The Reporting Process (Contract Project Manager)

At the close of a month or reporting period:

  • Your project manager and project manager support have to track the receipt of each individual input and consolidate all of the information into a single product.
  • Individual inputs flow to the Project Manager over several days and are occasionally late or not submitted
  • Weed out redundant inputs from multiple team members working on a single activity/deliverable
  • Frequently under-reporting, omissions and misreporting of activities occur
  • Resolving questions or clarifications is labor intensive if the Project Manager does not remember who specifically submitted an item.
  • No clear line separating activities that were delivered or in-process during the reporting period.
  • Requires interpretation of individual team member writing style and thoroughness.

At the close of a month or reporting period:

  • The Contractor Project Manager or PM support can immediately begin reviewing deliverable data and preparing the report.
    • Employees may finalize the recording of activities delivered during the final days of the prior month.
    • Employees may provide Customer Outcome results for activities delivered during the final days of the prior month.
  • MSR data is pulled directly from the system without requiring employees to spend hours creating their input
    • The Project Manager does not have to spend hours managing files and consolidating individual inputs into a single report.
    • The Project Manager does not have to eliminate duplicate activities
    • Clear delineation between Delivered and In-Process Activities

Phase 3: The Report is Delivered

Report Benefits:

  • Reporting completed per contract requirements

Report Deficits:

  • Reports typically lack any measures or metrics of work volume and performance measures
  • Reports are typically stand alone and cannot easily be aggregated into a multi-period report
  • Any custom information is an additional burden on the team members and project manager

Report Benefits:

  • Reporting completed per contract requirements
  • Reports contain clear measures of performance
    • Volume of activities performed
    • Timeliness of activities delivered & Quality of activities delivered
  • Reports can be run for any time period for multiple purposes (weekly, monthly, quarterly, annual, multi-year, etc.)
  • The report can easily provide both summary data and detailed information by PWS/SOW Element, Customer Business Unit, deliverable type or event
  • The report clearly identifies activities that were delivered during the reporting period and activities In-Process with projected delivery dates and status.
  • The Project Manager can create custom reports or change the filters to rapidly produce unique information or respond to specific customer requests.

What will change

  • What you report on (activities and products) will stay pretty much the same
  • How you report will change slightly
    • A few additional data points will be required
    • The process will develop metrics and calculations
  • When activities are record may change somewhat significantly
    • Activities are recorded at or near the time of initiation vice being recalled at the end of the month for the MSR input
  • The administrative time spent at the end of the month and start of the following month should see a major change
    • e.g., if you follow the process you will not need to consolidate and submit data at the end of the month
    • Additional data calls for Government quarterly, annual and Corporate business development activities should be noticeably reduced